Frequently Asked Questions About Pre-orders

What is a pre-order?

With a pre-order, you can reserve an item that has already been announced but is not yet available for delivery.

After we receive your order, we plan or order the item for you from our supplier. Pre-orders also help us estimate the required quantities as early and reliably as possible.

Is a pre-order binding, and can I cancel it before delivery?

Yes, a pre-order is a binding order.

Because we plan or order the item from our supplier after you place your order, we generally cannot guarantee a voluntary right of cancellation before delivery.

If anything changes on your side, please contact us as soon as possible. We will be happy to check on a case-by-case basis whether cancellation is still possible. This depends in particular on whether the item has already been bindingly ordered from the supplier or reserved for you, whether it is a limited item, and whether the item can be sold elsewhere without disadvantage.

Your statutory right of withdrawal and your statutory rights in the event of defects remain unaffected.

Can the release or delivery date change?

Yes. The release and delivery dates stated for pre-orders are based on the current information provided by the manufacturer or supplier. They are therefore estimated dates.

Production delays, changes in transport planning, delays in import to Europe, or other circumstances at the manufacturer or supplier may cause the date to be postponed.

As soon as we become aware of a relevant change, we will update the information in the shop or inform you separately.

If a manufacturer ultimately does not deliver an announced item, we unfortunately cannot fulfil the pre-order. In this case, we will inform you without delay and fully refund any payments already made for the unavailable item.

Can the appearance, dimensions, or features of the item change?

Images and product information for items that have not yet been released may be based on prototypes, pre-production samples, or preliminary manufacturer information.

Minor, customary, and reasonable deviations in colour, paintwork, design, dimensions, or finish may occur until final production. Especially with hand-painted or high-quality collector’s items, slight differences between individual pieces can occur.

We will inform you of any significant changes, especially changes to the main scope of delivery. Your statutory rights remain unaffected.

Can the price of a pre-order change?

In principle, the price agreed at the time the contract is concluded applies.

Price changes by the manufacturer or supplier are not automatically passed on to you.

If, in exceptional cases, there is a significant change that makes it impossible to fulfil the pre-order under the original conditions, we will inform you in advance. Your statutory rights remain unaffected.

When is a pre-order paid?

The payment terms displayed during the order process apply.

Depending on the item and payment method, payment may be made directly when placing the order or later before delivery.

If there is still an outstanding balance for your pre-order, we will inform you once the item is available. The outstanding amount must then be paid within 14 days.

When is a pre-order shipped?

As soon as the item has arrived with us, has been checked, and has been paid for in full, it will be shipped to you as quickly as possible.

If you order several pre-order items or combine immediately available items with pre-order items, partial deliveries or a combined delivery may be possible.

Please make sure that the delivery address stored with us remains up to date during the pre-order period, and inform us of any address changes in good time.

What happens with limited items or reduced supplier allocations?

Manufacturers may postpone, modify, cancel, or deliver announced items in smaller quantities than originally expected.

Especially with limited items, it can happen that retailers are allocated only a certain quantity or that pre-orders cannot be fulfilled in full.

If, despite properly ordering the item from our supplier, the item is ultimately not made available to us or is not made available in sufficient quantity, we will inform you without delay.

Any payments already made for unavailable items will of course be fully refunded.